Need a hand with ooVoo? You’ve come to the right place. Have a look through the common questions below first — the answer you need is probably already here, and it beats waiting for a reply from support.
Frequently Asked Questions (FAQs)
1. Is ooVoo really free?
Yes, completely. ooVoo has no subscriptions, no premium tiers, no coins, and no hidden costs. We never ask for payment information, so there is nothing to cancel and nothing to refund. If any person or website tries to charge you for using ooVoo, they are not connected to us — let our support team know so we can act on it.
2. Do I need an account to use ooVoo?
No. There is no registration step at all. Open the site, allow your camera, and press start. ooVoo keeps no permanent accounts and no personal user records, so everything you do on the platform is anonymous. Optional profiles with extra controls may arrive in a future update.
3. How do I delete my account?
There is no account to delete. Because ooVoo stores no permanent accounts or personal data, your session simply ends the moment you close the site.
4. My camera or microphone isn’t working. What can I do?
Nine times out of ten this comes down to browser permissions. Check that oovoo.com has permission to use your camera and microphone in your browser settings, and make sure no other program (Zoom, Teams, another tab) is holding the camera at the same time. If it still won’t start, refresh the page or switch to a different browser. ooVoo runs best on a current version of Chrome, Firefox, Safari, or Edge, with no plugins or downloads needed.
5. I’ve been blocked. Can this be reversed?
No. Blocks are issued for violations of our guidelines and are final. There is currently no appeal or unblock procedure.
6. How do I report another user?
Use the report option during or right after a chat whenever someone breaks our guidelines. Every report is reviewed and helps keep ooVoo safe. Remember you can also leave any conversation instantly — one click on Next and you’re talking to someone else.
Still Need Help?
If the answers above don’t cover it, send us a message through the form below and we’ll be happy to help with anything ooVoo-related. Replies can take up to 24 hours.
Thanks for being part of ooVoo — good to have you here!